FAQ
On this page you’ll find some of the most frequently asked questions by Sinarmas Asset Management customers.
Mutual funds are investment vehicles where funds are collected from investors to be invested in various financial instruments such as money market, bonds, and stocks, managed by an Investment Manager into a portfolio.
Money Market Mutual Fund - A mutual fund where 100% of its investment portfolio is placed in Money Market instruments or debt securities with a maturity of less than 1 (one) year.
Fixed Income Mutual Fund - A mutual fund where at least 80% of its investment portfolio consists of debt securities, with the majority of the investment allocation in bonds. Fixed Income Mutual Funds have relatively higher risk compared to Money Market Mutual Funds, but the potential for returns may also be higher than Money Market Mutual Funds and Deposits.
Balanced Mutual Fund - A mutual fund where its investment portfolio is allocated across stocks, bonds, and money market instruments. The investment allocation of Balanced Mutual Funds can vary according to market conditions and the investment manager's strategy.
Equity Mutual Fund - A mutual fund where at least 80% of its investment portfolio is placed in equity securities (stocks), thus having potentially higher investment risks compared to other types of mutual funds, but also higher potential investment returns.
Islamic Mutual Fund - A mutual fund where the management of its investment portfolio is based on Sharia principles in the capital market, with investments placed in Sharia Bonds (Sukuk), stocks listed in the DES (Sharia Securities List), and other debt securities that comply with Sharia principles.
Mutual funds are capital market products and are not issued by Mutual Fund Securities Sales Agents (APERD). Therefore, APERD is not responsible for claims and risks associated with the management of mutual fund portfolios carried out by Investment Managers.
Investing through mutual funds entails several risks, and prospective investors are required to read and understand the Prospectus before deciding to invest in mutual funds. The performance of a mutual fund also does not reflect future performance.
Safe and Reliable - Providing trust and comfort to customers by employing reliable and professional human resources.
Diverse Product Options - Provides a variety of investment products that can be tailored to the risk profile of customers.
Sustainable Development - Enhancing information technology and communication to support customer service.
Cut-off time is the time limit to do a mutual fund transaction, that is 1 PM (13:00 WIB). If a transaction is done past 13:00 WIB, it will be processed and recorded as the next business day’s transaction and NAV.
Mutual Fund subscription may be done through direct account owned by the investor or accounts belonging to relatives who are listed (and can be proven) on any official documents (e.g Family Registration Certificate).
As for Mutual Fund redemption, the fund can only be processed into investor’s account directly.
Max T+7 since the mutual fund unit redemption instruction are received according to the procedure and cut-off time.
- Fill out the account opening and investor profile forms completely (forms can be downloaded at www.sinarmas-am.co.id – in the forms section – account opening form) or directly download the form through the following link.
- Submit the account opening form along with a photocopy of a valid identification document (ID card for Indonesian citizens or passport for non-Indonesian citizens), Tax Identification Number (NPWP, if available), and account attachment to the head office or nearest branch office.
- The head office will confirm the customer's personal data via telephone (KYC process).
- If the data confirmation is successful, your account opening will be processed to create the Single Investor Identification (SID) and IFUA (Investor Fund Unit Account).
- Once the SID (Single Investor Identification) and IFUA (Investor Fund Unit Account) are formed, prospective investors can transact in Mutual Funds.
- The account opening process takes place within 3 working days after the customer verification process is completed.
- Fill out and sign the Mutual Fund unit purchase form (the form can be downloaded at www.sinarmas-am.co.id – in the forms section – purchase form) or directly download the form through the following link.
- Transfer funds directly to the designated Mutual Fund account.
- Send the completed Mutual Fund purchase form along with the deposit/purchase proof to the Investment Manager (to the head office or nearest branch office), and it can also be sent via email to [email protected] or via WhatsApp at 088235050500, according to the applicable cut-off time (COT).
- For online purchase transactions, it can be done through applications that collaborate with Sinarmas Asset Management.
- The customer's Mutual Fund purchase transaction will be processed on T+0, after the purchase form and transfer proof are received by the Investment Manager before 12:00 PM WIB.
- Fill out and sign the Mutual Fund unit sale form (the form can be downloaded at www.sinarmas-am.co.id – in the forms section – sale form) or directly download the form through the following link.
- Send the completed Mutual Fund sale form to the Investment Manager (to the head office or nearest branch office), and it can also be sent via email to [email protected] or via WhatsApp at 088235050500, according to the applicable cut-off time (COT).
- For online sale transactions, it can be done through applications that collaborate with Sinarmas Asset Management.
- The customer's Mutual Fund sale transaction will be processed on T+0, after the sale form is received by the Investment Manager before 12:00 PM WIB, where the customer's funds will be paid out by the Investment Manager to the customer's account within a maximum of T+7 trading days.
- Fill out and sign the Mutual Fund unit transfer form (the form can be downloaded at www.sinarmas-am.co.id – in the forms section – transfer form) or directly download the form through the following link.
- Send the completed Mutual Fund transfer form to the Investment Manager (to the head office or nearest branch office), and it can also be sent via email to [email protected] or via WhatsApp at 088235050500, according to the applicable cut-off time (COT).
- For online transfer transactions, it can be done through applications that collaborate with Sinarmas Asset Management.
- The customer's Mutual Fund transfer from the initial Mutual Fund to the destination Mutual Fund will be processed on T+0, after the transfer form is received by the Investment Manager before 12:00 PM WIB.
- Customer Service will check customer's data. If customer data updating is required, the customer will be asked to update their data. However, if the customer's data is still valid, no data updating process is necessary.
- Fill out the data updating form completely (the form can be downloaded at www.sinarmas-am.co.id – in the forms section – customer data updating form) (if customer data updating is required), or directly download the individual data updating form through the following link and institutional data updating form through the following link.
- Filling out the mutual fund account closure form (the form can be downloaded at www.sinarmas-am.co.id - form section - Account Closure Request Letter) or can directly download the form through the following link.
- Send the completed Mutual Fund account closure form and data updating form, and attach a photocopy of a valid identification document (ID card for Indonesian citizens or passport for non-Indonesian citizens), and the latest account attachment (if there are changes/additions to the account) to the Investment Manager (to the head office or nearest branch office), and it can also be sent via email to [email protected] or via WhatsApp at 088235050500.
- The head office will confirm changes in customer data/account through the customer's registered phone number.
- The account closure process is completed within 7 trading days.
- Fill out the data updating form completely (the form can be downloaded at www.sinarmas-am.co.id – in the forms section – customer data updating form), or directly download the individual data updating form through the following link and institutional data updating form through the following link.
- Submit the completed data updating form along with a photocopy of a valid identification document (ID card for Indonesian citizens or passport for non-Indonesian citizens), and the latest account attachment (if there are changes/additions to the account) to the head office or nearest branch office.
- The head office will confirm changes in customer data/account through the customer's registered phone number.
- The data updating process will be completed within a maximum of 7 trading days after successful confirmation.
Mutual Fund subscription may be done through direct accounts owned by the investor or accounts belonging to relatives who are listed (and can be proven) on any official documents (e.g Family Registration Certificate).
As for Mutual Fund redemption, the fund can only be processed into investor’s account directly.
Max T+7 since the mutual fund unit redemption instructions are received according to the procedure and cut-off time.
In this case, it is PT Sinarmas Asset Management (hereinafter referred to as "Sinarmas Asset Management") that sells Investment Products, including Mutual Funds.
An information access facility through the internet network intended for investors to monitor the positions and movements of their Securities held in Securities Sub-Accounts at KSEI.
Abbreviation for “Agen Perantara Efek Reksa Dana” or "Mutual Fund Securities Sales Agent" in english, which is a financial institution that facilitates the buying and selling of mutual fund units between investors and investment management companies as the mutual fund securities manager.
The total value of assets managed by an individual or entity on behalf of investors. AUM fluctuates because it reflects the inflow and outflow of money as well as asset price performance.
A commercial bank that provides custody services for securities and other related assets. These services include the receipt of dividends, interest, and other rights, as well as settling securities transactions and representing the account holders who are its customers. Custodian Banks must obtain permission from the Financial Services Authority (OJK).
The designated time limit for conducting mutual fund purchase and redemption transactions.
A strategy of constructing a portfolio by investing in various sectors and securities to achieve a balanced return.
Financial instruments that can include debt instruments, commercial papers, stocks, bonds, evidence of debt, units of collective investment contracts, futures contracts on securities, and any derivatives of securities.
A form used by investors to determine their risk profile.
A report from the investment manager containing information about the monthly performance of mutual funds. This report includes information such as Net Asset Value (NAV), NAV per unit (NAV/UP), fund performance compared to its benchmarks, expenses, and other information.
The day on which securities trading is conducted on the Indonesia Stock Exchange, which is Monday to Friday, except when those days are national holidays or declared holidays by the Indonesia Stock Exchange.
Individual and non-individual investors (including businesses, legal entities, associations, etc.) who transact in Investment Products.
A contract between the Investment Manager and the Custodian Bank that binds unit holders, wherein the Investment Manager is authorized to manage the collective investment portfolio and the Custodian Bank is authorized to provide collective custody.
Abbreviation for “Kustodian Sentral Efek Indonesia” or "Indonesian Central Securities Depository" in English, is an institution in Indonesia that serves as a custodian service provider for securities issued in the Indonesian capital market. The main tasks of KSEI include providing administration and settlement services for securities transactions, as well as facilitating shareholders or investors in conducting securities transactions safely and efficiently.
Entities that provide central custody services for Custodian Banks, securities companies, and other parties as regulated in the Capital Market Law or similar institutions regulated under other applicable provisions for traded Investment Products.
The entity authorized to manage investment funds in mutual funds. The Investment Manager obtains permission from the Financial Services Authority (OJK) and is responsible for portfolio management and providing performance reports to investors.
Mutual fund products are sold in units. NAV/Unit is the price or value of each unit of participation in a mutual fund, which can be calculated by dividing the NAV by the total units of participation held by all investors in that mutual fund. The NAV/Unit price serves as a reference price for mutual fund transactions conducted by investors.
The value obtained from bond transactions conducted between parties freely, not due to coercion or liquidation.
Capital market instruments in the form of debt securities that have a maturity period and are tradable, whereby investors receive periodic income from coupons.
An independent institution free from interference by other parties, which has regulatory, supervisory, examination, and investigative functions as stipulated in Law number 21 of 2011.
Activities related to the Public Offering and trading of securities, Public Companies related to the securities they issue, and institutions and professions related to securities.
The market where financial instruments are traded for the first time to the public before being listed on the Stock Exchange.
The secondary market, where financial instruments have been listed on the Stock Exchange and can be traded.
Companies or the Government of the Republic of Indonesia that issue Bonds to offer to investors along with a promise to repay the debt and its interest (coupon) until maturity.
A collection of mutual fund investments owned by investors for investment or diversification purposes.
Products sold by Sinarmas Asset Management include Mutual Funds and Bonds (Government Bonds and/or Corporate Bonds).
A document containing comprehensive information about a mutual fund, including general information, fees, investment benefits, risks, as well as the process of dissolution and liquidation of the mutual fund. Typically, a mutual fund prospectus is updated annually.
Individuals or entities that own units of participation in a mutual fund. As unit holders, they have rights to the profits and obligations related to their investments in the mutual fund.
The process of selling back units of participation by investors to the investment management company. This occurs when investors want to withdraw part or all of their investments in the mutual fund. The process involves submitting a redemption request to the investment management company, which then processes the sale based on the current NAV.
A vehicle used to collect funds from investors to be further invested in a portfolio of securities by an Investment Manager.
A special account for client investments opened in the name of the investor and separate from securities accounts used as a debit account for purchase transactions or a receipt account for sales, redemption transactions of Investment Products.
The outcome of a mutual fund's performance over a specific period, which can be in the form of gains or losses. Usually expressed as a percentage (%).
A single and unique Investor code issued by KSEI used by Investors as an identity to conduct Investment Product transactions.
Investor securities accounts recorded in the name of the account holder in the Custodian and Settlement Institution.
The purchase of units of participation by investors from the investment management company. Investors subscribe to invest by submitting a request to purchase units of participation according to established procedures, including minimum limits and transaction settlement times.
Units reflecting investor ownership in a mutual fund. UP is used as a reference to indicate the amount of ownership by investors in that mutual fund.