Complaint Flow
Welcome to PT Sinarmas Asset Management Customer Complaints Service. We are here to provide the best service for loyal customers and fulfill our commitment with a full sense of responsibility.
1
Complaint Reporting
- • Hotline Call : 150555
- • Whatsapp : 0882 3505 0500
- • Email :[email protected]
- • Social Media Resmi PT Sinarmas Asset Management
- • Kantor Cabang PT Sinarmas Asset Management
- • APPK OIK
2
Escalation & Settlement
- • Customer Service receives complaints, records them
complaints and create complaint tickets. - • Customer Service then escalates to the Unit /
Relevant division for resolving investor complaints. - • Investigation process and handling of settlements
investor complaints by relevant Units/Divisions accordingly
with SLA for handling customer complaints. - • Feedback on the results of investigations and complaint handling
sent back to Customer Service for assistance
delivered back to investors.
3
Complaint Settlement
Customer Service provides information and confirmation of results settlement of investor complaints.
4
Monitoring
Routine monitoring is carried out on investor complaints that come in on a daily and monthly basis through reports to management and regulators / SROs.